Frequently Asked
Questions

We provide full-lifecycle software and infrastructure solutions:

• Custom multi-platform software engineering (Web, iOS, Android, Linux desktop)
• Zero-paperwork business process automation and REST API integration
• High-concurrency e-commerce (MarketMeld) and POS solutions (SmartMusika)
• Educational institutional ERP systems (Scholarbase)
• Fintech lending engines (BluCross Capital) & Dry cleaning ERP (FabricFlo)
• Cloud infrastructure, Docker containers, and high-availability database architecture (MySQL, PostgreSQL, Redis)

Yes. Our infrastructure operates across nodes in Zimbabwe and South Africa, and we regularly collaborate with clients globally across multiple time zones with 24/7 dedicated support desks.

We provide transparent scoping based on system complexity and operational SLAs:

• Fixed-Scope: Guaranteed pricing for well-defined deliverables
• Milestone Sprints: Phased builds with client validation before each payout
• SRE Retainer: Monthly maintenance guaranteeing 99.99% system availability

We employ production-tested technologies: Python & Django for high-security core logic, Daphne ASGI for WebSocket streaming, React & Vite for responsive frontend applications, PostgreSQL for relational storage, and Docker containerization on Ubuntu Linux clusters behind Nginx SSL reverse proxies.

We maintain a target standard of 99.99% availability across our server clusters. Our technical hotlines in Zimbabwe (+263790013703) and South Africa (+27790910543) operate with a sub-2 hour resolution SLA for urgent production inquiries.

It is our central single-sign-on identity passport powered by our IdP UserBase gateway. With one free registration, you receive a permanent Bilti ID that logs you in seamlessly across MarketMeld, SmartMusika POS, BluCross Capital, Scholarbase, and connected client portals.